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Quality service partnership agreement
Auckland City and Stagecoach
Auckland have entered into an agreement to work together to accelerate
improvements to Auckland public transport services in three areas:
- The quality, affordability
and attractiveness of public transport, as experienced by passengers
- The safety of operation
- The efficiency of service
delivery
The quality service partnership
agreement is a first for New Zealand, although similar quality partnerships
between local authorities and private sector bus companies are increasingly used
overseas to bring significant improvements to bus routes.
The Auckland partnership is
based on the premise that there is little point in bus operators investing in
new buses, staff training and more frequent services if those buses are going to
be stuck in the same worsening congestion as all other traffic. Similarly, there
is little point in Auckland City investing heavily in upgrading bus
terminals and shelters and introducing bus priority measures if the bus
operators run outdated and run down buses.
Street solutions
Auckland City will get world
class street furniture including new bus shelters, bench seats, rubbish
bins and bike racks, under a contract with Adshel New Zealand Limited. The
contract was agreed in December 1999, and is worth
more than $70 million over the next two decades to ratepayers.
Auckland City will get street furniture of the
standard seen on the streets of London, Paris, Geneva, San Francisco and Sydney.
Those cities have similar arrangements whereby their street furniture is
designed, built, installed, maintained and cleaned in return for the right to
sell advertising space on selected items.
Bus stop policy and guidelines
Passenger safety and comfort
are given priority in Auckland City’s bus stop policy and guidelines adopted
in 1995.
The policy says Auckland City
will upgrade and maintain its bus stops and associated facilities to be:
- Consistent with Auckland City's
passenger transport strategies
- Situated within easy walking
distances for passengers
- Supported by safe and
sheltered access routes to and from the stop
- Safe and quick for getting
on and off buses
- Safe and quick for buses to
get into and out of the stop
Bus stops will have:
- Safe, comfortable and
visible waiting areas
- Appropriate timetable
information for passengers
Under the bus stop policy,
Auckland City gives a commitment to consulting with Auckland Regional Council,
affected bus operators and residents over any proposal to move a bus stop.