Parking
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Parking restrictions
Parking restriction 'P' signs |
Pay and display machines |
Parking officers
Parking restriction 'P' signs
Parking restrictions for all blue and white signs (eg 'P5', 'P10' etc)
indicate the length of parking time allowed in a certain area, for example, P30
means you can park there for up to 30 minutes.
Parking restrictions apply between the days and hours stated on the sign, for
example, Monday to Saturday, 8am to 6pm. The signs should be carefully read to
determine the times and hours of operation applicable.
If there are no days or hours of application stated on these signs, these
signs automatically apply Monday to Sunday, 8am to 6pm. These restrictions don't
usually apply on public holidays, unless otherwise stated on the sign.
Pay and display machines
Use of pay and display machines |
Parking when pay and display machine is broken |
Requesting a refund |
Hours of operation
Use of pay and display machines
If you are parked in a pay and display area, you must pay for parking time during the
pay and display's hours of operation
You can not return to continually purchase receipts. You must move your
vehicle after the maximum authorised time even if the pay and display is faulty.
If the maximum time allowed (shown on the pay and display
exterior) is exceeded, an infringement notice may be issued.
Always check signage in the area you are parked, and
the details on the pay and display machine so that you are aware of any restrictions
that apply.
Motorcycles in pay and display areas
If you park your motorcycle in a pay and display area, you will still need to
buy a receipt for the time the vehicle is parked and the vehicle must be removed
after that time has finished. Free parking is available in all Auckland City
Council parking buildings for motorcycles.
Parking when the pay and display machine is broken
If a pay and display machine is faulty:
- where a receipt is needed to park (eg pay and display
areas), you need to find an alternative machine to get a parking receipt from - or
move your vehicle to a different parking space with a functioning machine
- you can park in the space up to the maximum time allowed only, you must
move your vehicle after this time even if the pay and display machine is faulty
or you pay an additional parking fee.
- parking without a valid receipt can incur an infringement fine.
To report a faulty pay and display machine please
contact us
with the following details:
- your name
- contact phone number or email address
- location of the pay and
display machine
- what the nature of the problem is
- the pay and display
machine number, which is located on the bottom left corner of the front
panel.
Requesting a refund
Requests for refunds from defective pay and display machine must be made in writing (and
signed). Please include the following information:
- date and time of incident
- date and time the broken pay and display machine was reported to Auckland City
- pay and display machine number
- refund amount requested
- receipt (if one was purchased from another meter).
Send your letter to Parking Services, Auckland
City.
Note: As these requests require a signature, we are unable to
accept them via email at the present time.
Hours of operation
| Area |
Hours of operation
Note: A few are different and are detailed on the facia of the machine |
| Parking buildings |
Operate during all operational hours of the parking building |
| Open air car parks |
Operate 24 hours, 7 days a week |
| Central business district (CBD) |
Operate from 8.00am - 6.00pm, 7 days a week (including weekends and
public holidays) |
| Throughout Auckland City |
Mostly operate from 8.00am to 6.00pm
Monday - Saturday (excluding public holidays) unless otherwise stated on
the facia of the machine |
Parking officers
The role of parking officers |
Operating hours for parking officers |
Complaints
The role of parking officers
Parking officers are authorised to:
- issue stationary vehicle infringement notices for
non compliant parking and some traffic safety issues
- issue infringement notices to vehicles driving in bus lanes during hours
of operation
- manage road safety and traffic issues around special events
- request your details eg name and address
- move or arrange to move your vehicle to any place where it doesn't
constitute a traffic hazard
- direct you to move your vehicle.
Operating hours for parking officers
Auckland City parking officers operate 24 hours, seven days a week.
Auckland City provides a call out service for blocked
vehicle entrances. Call us to request
this service.
Complaints
All complaints about the behaviour of parking officers are regarded as
serious issues.
Each incident is fully investigated. All complaints must be made in
writing and addressed to Manager Parking Services, Traffic and Roading Services, Auckland
City.
A formal reply will be sent for all written complaints received.
