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YOU ARE IN: Contact us

About this site

Site owner

Auckland City Council owns the website, if you would like any more information please contact us.

Viewing tips

This website has been designed to be best viewed with web standards compliant browsers. Older browsers such as Internet Explorer 4 and Netscape Navigator 4 may display a degraded page layout. We also recommend setting your screen resolution to a minimum of 800x600, with at least 256 colours and default fonts.

Accessibility

Access keys | Enlarging text size

Access keys

As part of its commitment towards a 100 per cent accessible Auckland, the Auckland City web site has access keys to enable its navigation without the use of a mouse.
The access keys are:

0 = List of access keys
1 = Home
2 = Site map
3 = Search
4 = Leisure
5 = Your council
6 = About the city
7 = News
8 = Online services page
9 = Contact us
/ = www.newzealand.govt.nz

To use these keys please do the following:

Window users: use alt+[number]+Enter if using IE5x or above.
Netscape 6x users: just use Alt+[number].
Macintosh users: use ctrl + [number].

Enlarging text size

See below for instructions on how to change the text size of your Windows based browser to suit your individual needs:

Firefox: hold down CTRL and press + or - to alter the text size
Internet Explorer: from the menu bar select 'View' >> 'Text size' and then your chosen size. If you have a mouse wheel simply hold down CTRL and roll the mouse wheel to alter the text size.
Netscape 6, Mozilla: hold down CTRL and press + or - to alter the text size, or from the menu bar select 'View' >> 'Text zoom'
Netscape 4: hold down CTRL and press [ or ] to alter the text size
Netscape 3: from the menu bar select 'Options' >> 'General preferences' >> 'Fonts' >> 'Choose font' to choose a text size
Opera: select 'View' >> 'Text size', then choose a text size. This will also enlarge graphics.

PDF documents

Some documents on this site are Portable Document Format (PDF) files as indicated by the icon. In this format you can easily save, view and print the file exactly as it was created, with the same layout, images etc.

To do this you need software called Adobe Acrobat Reader. This is free and simple to download from the Adobe website. If you have problems or want to know the basics of how to use PDFs the Adobe site has plenty of help available.

Acrobat Reader program also has a help function. Click on Help from the menu bar at the top of the screen and then select Reader Guide from the drop down menu.

Viewing large files

The size of a file is given in kilobytes beside each link: Name of file (603KB PDF)

Large PDF and video files, which can easily be over 500KB, take a while to download particularly if you are using an older computer and have a slow internet connection.

Saving a PDF file onto your computer and opening it like you would any other file is a little faster. Your web browser or Windows help will have instructions on how to do this. If you have problems with any particular file and cannot get help from the places mentioned above, please contact us.

Terms of Use

1. General: This website is owned and operated by Auckland City Council. Your use of this website is subject to the following Terms of Use and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms. If you do not agree with or have any questions about these terms please contact us. For the avoidance of doubt, these terms also apply to Auckland City Council e-mail newsletters.

2. Auckland City Council may modify, alter or otherwise update the terms applicable to this website from time to time, with or without notice, and you agree to check these terms and conditions and to be bound by such terms as are in effect at the time at which you access the Auckland City Council website. The terms applicable to this website include these Terms of Use, the Terms and Conditions for Transaction Processing Services, the Terms and Conditions for Online Services and any specific terms and conditions referred to herein.

3. Use of Website and Content. Auckland City Council makes this website available for your personal and non-commercial use. You may download and use information provided on this website solely for your personal purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information. You may not attempt to gain unauthorised access to any portion or feature of the website, or attempt to obtain any materials, information or documents through any means not purposely made available by Auckland City Council, including without limitation, hacking, password mining or otherwise accessing data without authorisation. You may not test the vulnerability of the website or any network connected to the website or seek to trace any information on any other user of the website. You agree to comply with all applicable laws and with these terms and conditions at all times when using the website.

4. Copyright.

5. Ownership of Trade marks. Trade marks, logos and service marks (collectively, "Marks") displayed on this website are registered or unregistered Marks of Auckland City Council or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks.

6. Cookies. This website uses cookies solely to retrieve aggregate information to perform analyses of the characteristics and behaviours of website users and in order to make improvements to the site. This information is not used to identify individual website users. Information collected using cookies includes non-personal information such as:

the Internet domain and IP address from which you are accessing the web site;
the browser and operating system you are using;
the date and time you access the site;
the pages you visit; and,
whether you arrived at the Auckland City Council website via a link from another site and the address of such site.

You consent to the collection and use of this aggregate information for the purposes stated herein.

7. Online Services. Auckland City Council may from time to time make available the ability to process certain transactions through the Auckland City Council website (collectively referred to as Online Services) or other interactive features or services. Any such services made available or offered by Auckland City Council from time to time may be subject to additional terms and conditions, including specific service terms and conditions (see clause 8 below), the Terms and Conditions for Online Services and the Terms and Conditions for Transaction Processing Services, which terms are incorporated herein by reference. Access and use of any Online Services or other interactive service shall be deemed to constitute acceptance of any additional terms and conditions applicable to such service. In the event of conflict between these Terms of Use, the Terms and Conditions for Online Services, the Terms and Conditions for Transaction Processing Services or any specific service terms and conditions, the more specific terms and conditions shall prevail, followed by the Terms and Conditions for Transaction Processing Services, the Terms and Conditions for Online Services then these Terms of Use.

8. Specific Service Terms and Conditions. The Customer acknowledges that certain Online Services made available or offered by Auckland City Council from time to time may be subject to specific additional terms and conditions, and agrees to review and comply with any such additional terms and conditions. Access and use of any Online Service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service. The specific terms and conditions include (but are not limited to) the following:

Specific Terms for Property and Rates Information Online

Property and Rates information is provided under the Sections 27 and 28 of the Local Government (Rating) Act 2002 and Section 41 of the Rating Valuations Act 1998, as an online representation of a Public Register. Auckland City Council is required to collect and maintain this information for the purposes of carrying out its functions under the Local Government (Rating) Act 2002 and the Rating Valuations Act 1998. Auckland City Council is obliged to make this information freely available to members of the public, and may not prevent others from accessing property, valuation and rating details about your property.

The values shown in Auckland City Council's rates online service are as at 1 July 2005 and are set for rating purposes. Auckland City Council does not provide current market values. Amended valuations, as a result of new improvements to a property for example, may not be displayed for several weeks due to the need to process and verify the information. The preparation and provision of the information has been made in good faith from a number of sources, which are believed to be reliable. That said, Auckland City Council does not give any warranty that any information contained in this service is accurate. The information provided by Auckland City Council is provided for information purposes only and is not intended to be relied or acted upon for any particular purpose.

Personal logon services

Auckland City Council has established security procedures to attempt to ensure that each ratepayer only has access its particular rates online information. Given that your username and password gives access to this rates online information, Auckland City Council advises you that you should keep your username and password secure and you should not give out the rates online information to any other party if you want to keep the information confidential. If any unauthorised party gains access to your username and password, please notify us immediately.

9. Provision of information by You. You acknowledge that any information or material which you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable law, and acknowledge that unprotected communication over the Internet is subject to possible interception, alteration or loss. You warrant that any information or materials (other than personal data) which you provide do not infringe the rights of any person or entity, and that such information and materials may be used in whole or in part in any manner by Auckland City Council including, but not limited to, reproduction, retransmission or publication of such information or material or ideas or concepts. You agree not to introduce into or through this website any information or materials which may be harmful to others. Personal data will be treated in accordance with Auckland City Council's Privacy Policy.

10. Links. Links and references to other websites are provided to you as a convenience only. Auckland City Council has not reviewed and does not endorse or assume any responsibility for any other websites, material posted on them, or products or services offered on those websites.

When linking to the Auckland City Council website please link the full name, for example Auckland City Council.

11. Exclusion of Warranties. Auckland City Council may update the information or materials on this website from time to time, but no assurance is given that information or material on this website is up-to-date, accurate, error-free or complete. Auckland City Council makes no representation or warranty regarding the functionality or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. Auckland City Council does not represent or warrant that the information, services or materials accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected. Auckland City Council will not be liable to any person or entity for any damage, direct or indirect, incidental, special or consequential for access to, use of or inability to use Content, Online Services, Terms and Conditions for Transaction Processing Services or this website. Auckland City Council assumes no liability for errors or omissions in the Content or the Online Services. Without limiting the foregoing, all Content, Online Services and the website are provided "as is" without warranty of any kind, whether express or implied, including but not limited to implied warranties of fitness for a particular purpose or non-infringement. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you.

12. Governing Law. Use of this website and these terms shall be governed by the laws of New Zealand without reference to principles of conflict of laws. You agree to be bound by such laws and irrevocably agree to submit to the jurisdiction of the courts of New Zealand in connection with the interpretation or application of these terms. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Terms and Conditions for Online Services

1. General: Auckland City Council enables customers to process certain types of transactions (as made available by Auckland City Council from time to time) through the Auckland City Council website (collectively referred to as Online Services). Online Services are provided through a secure website using SSL (secure socket layer) encryption. All such Online Services shall be subject to these Terms and Conditions for Online Services, and the Terms of Use of the Auckland City Council website, which are incorporated herein by reference.

2. Use of Online Services. Auckland City Council makes Online Services available for your personal and/or internal business purposes. You may use information provided to you through your use of Online Services solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.

3. Information. You hereby authorise Auckland City Council to collect information about you (including information about transactions processed by you) from time to time through the Auckland City Council website. Any such information collected shall be treated in accordance with the Auckland City Council Privacy Policy. Auckland City Council may disclose information about you (including your identity) to a third party if necessary to carry out the Online Services, if Auckland City Council is requested to do so in the course of a criminal or other legal investigation, or if Auckland City Council determines that disclosure is necessary in connection with any complaint regarding your use of the site.

4. Confidentiality. Certain documents can be made confidential and a request can be made for the same. The final discretion for making the document confidential lies with Auckland City Council. Further details can be obtained by contacting Auckland City Council.

5. Consent for us to receive and store information in electronic form. Use of these services means that you agree to provide information through electronic means. This means you agree to provide any relevant information, documents and attachments in the format and to the standards described for each transaction. It also means you agree and understand that the information will be retained in electronic form.

6. Consent for us to provide you with information in electronic form. Use of these services means that you agree to receive information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient's agent and is presumed to have obtained the consent of the recipient to receive the information in electronic format.

7. Registered users. Certain Online Services offered by Auckland City Council require verified access - eg a login ID and password - for verification of your identity and authorisation for access to information and services. You agree that all information provided to Auckland City Council by you in relation to your registration shall be current, complete and accurate. You agree to comply with all such terms and conditions in respect of your use of Online Services.

8. Password Security. We recommend the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport. Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation. Auckland City Council shall not have any liability for your failure to comply with these obligations.

9. Security. Online Services are provided through a secure website [using SSL (secure socket layer) encryption]. However, you acknowledge and agree that Internet transmissions are never entirely secure or private, and that any message or information you send to or through the website (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. Auckland City Council shall have no liability for the interception or 'hacking' of data through the website by unauthorised third parties.

10. Accuracy and binding nature of the Transaction Information. Upon completing an Online Service, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. The transaction shall be deemed binding at the time the confirmation screen is displayed. You should print the transaction confirmation for future reference and your files. Auckland City Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of providing Online Services or for loss of data or information caused by factors outside of Auckland City Council's control.

11. Limitation of Liability. Except as expressly prohibited by law, in no event will Auckland City Council be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where Auckland City Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, Auckland City Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, Auckland City Council's liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you.

12. Right to suspend, alter or cancel service. Auckland City Council shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all of Online Services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.

Twitter

Twitter is a web-based micro blogging service.

@akldcitycouncil is Auckland City Council's account on twitter and is maintained by the web team at Auckland City Council.

The reason we are using twitter

Our twitter channel is used to:

draw attention to important information and updates on our website and other affiliated websites
promote events and remind people when they are coming up
highlight breaking news around council.

Our use of this channel may change over time to keep aligned with the changing trends in social media communication online.

Will we respond to my replies or direct messages?

We will follow up on replies and direct messages as appropriate.

Please note:

we monitor the channel during business hours only Monday to Friday
we consider a Twitter conversation to be comparable to a telephone conversation.

You should contact Auckland City Council by email, in writing or over the phone if you have:

a formal request, comment or enquiry;
a complaint regarding Auckland City Council.

Be aware that Twitter is a public space on the internet and all interaction is publicly viewable and searchable over time.

If you want to keep your Twitter channel private, you can protect your updates.

For further assistance go to http://help.twitter.com

Privacy statement

Auckland City Council's use of twitter is subject to both Twitter's and Auckland City Council's terms of use and privacy policies.

Disclaimer

Every reasonable effort has been made to provide current and accurate information on our Twitter feed. External links are sometimes included on our twitter feed, Auckland City Council does not accept any responsibility for the content or operation of any external site.

Last updated July 2009