Complaints

Please fill out the details on the form below to make a complaint.

• If you request an acknowledgement, we will provide this within three working days and aim to have a response sent to you within 10 working days. If this deadline cannot be met, you will be informed of the reason for the delay and a new deadline to expect the response by.
• Where the no acknowledgement option is selected, we will still investigate/action your request, but we will not contact you.

Please see our commitment to you for full details on Auckland City Council’s complaints process.

If you would like a copy for your records please supply your email address below.

All fields are mandatory unless marked optional

Your complaint

Please enter complete details of your enquiry in the space provided below:

Your details

Do you require an acknowledgement?

Yes

No

First name:

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Last name:

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 If you require a response, please provide details of your preferred method of contact below

Phone number:

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Email address:

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Postal address:

all optional

If more than one type of contact is listed above, please indicate your preferred contact method

Phone

Email

Post