Compliments and complaints

How to get in touch | Our response times | Our commitment to you

Auckland City Council values the views of its customers. That’s why we want to hear from you when we do things well or not so well. We are committed to listening to you so we can find ways to continually improve our services and offer a consistently excellent service.

How to get in touch

To make things easier for you, there are several ways you can get in touch with us.

Online:
Make a complaint
Send a compliment

By phone:
Call us on (09) 379 2020, 24 hours a day, seven days a week.

By post to:
Auckland City Council
Customer Response Team
Private Bag 92 516
Wellesley Street
Auckland 1141

Face-to-face:
Talk to any council staff member, or visit us at the Civic Building, 1 Greys Avenue, Auckland Central.

Our response times

We will acknowledge your complaint either in writing, by phone or by email within three working days and aim to have a response sent to you within 10 working days. Please be sure to include your contact details.

If you have an urgent complaint about Auckland City Council or one of our contractors, please contact us on (09) 379 2020.

Auckland City Council's commitment to you when handling your compliment or complaint.