Find an answer
Below is a list of answers to the most commonly asked questions we receive.
Q. How do I pay my rates?
A. Auckland City Council offers a number of convenient ways to pay your rates . View the paying your rates section to find out more
Q. How do I pay my parking fine?
A. Parking fines can be paid through our online service now or in person at any of our service centres
Q. How can I query a parking or bus lane fine?
A. You can query a parking or bus lane fine through our online service now. However before lodging your query it is advised to read
this important information when considering an appeal
Q. How do I report an abandoned vehicle?
A. To ensure we resolve the problem as soon as possible please call us
on 09) 379 2020 (24 hours, 7 days) to report an abandoned vehicle. To help our
customer service representatives promptly resolve the issue please have the
following information at hand before calling.
- Where is the vehicle located?
- What is the vehicle's make, model, colour and registration number?
- How long has the vehicle been there?
- Do you know the name of the vehicle's owner?
Q. Who do I call for problems with my utilities e.g. water, electricity and gas?
A. If you are experiencing
problems with the supply of services such as gas, power, telephone or water
please contact the relevant company listed below for assistance:
