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Waiheke Island

Your new rubbish and recycling service starts on 30 November 2009.
In the meantime, your usual service will continue. Please continue to put your rubbish bag and recycling out by 7.30am on your collection day.

Collection days

Click on the letter that corresponds to your street name to view a list of streets and their collection days.

A - B | C - F | G - K | L - N | O - R | S - T | U - Z

Rubbish and recycling should be placed on the kerbside by 7.30am on your collection day.

Please note: the street name lists were updated on Wednesday 25 November to reflect the changes to collection days for the new rubbish and recycling service. These are effective from 30 November 2009.

In the interim, you can download a copy of the collection days brochure. This takes effect from Monday 30 November:
Waiheke Island rubbish and recycling collection days (PDF 1117kb)

Public holiday collections - click on the link to view any changes to your normal collection day following a public holiday.


Official red rubbish bagRubbish

Rubbish that cannot be recycled or composted and is non-hazardous must go in an official red rubbish bag on collection day. Please ensure you tie the bag to secure the contents.

View information about where and how to collect your allocation of official red rubbish bags.


Recycling

Please secure all your recycling in clear or white plastic bags (eg supermarket bag) and place out next to your official red rubbish bag on collection day.

You don't have to separate your recyclables for kerbside collections if you don't want to. You can place all material together in your bin or bags eg glass, aluminium cans, paper, plastics. The recyclables are forwarded to the material recovery facility for processing.

Read more about what you can and can't recycle >>


New rubbish and recycling service

The new rubbish and recycling services for Waiheke Island will become fully operational from 30 November 2009. Ratepayers were given the opportunity to choose to continue to use bags or change to bins, or a mix, for weekly collection of rubbish and recycling.

For those who have chosen to use wheelie bins, delivery of the bins will start on Monday 16 November and be complete by the end of the month.


Below is a summary of frequently asked questions.

Do I pay extra for a bin or bins?
No, the cost is covered by your targeted waste rate.

Can I have both bags and bins for recycling and rubbish?
You can only choose one option for each service but you can combine bins with bags. For instance, bags for refuse and bins for recycling or vice versa. Note: you supply your own supermarket plastic bags for recycling.

Are official recycling bags available?
See above. At this stage, if you choose bags for your recycling it will stay the same as the current system where you place recyclables into clear or white supermarket bags.

Can I swap back to bags if I do not like the bins?
We will assess such requests on a case by case basis.

Do I have to pay if the bin is damaged or goes missing?
No, you just need to give us a call and we will send the contractor to your property to replace or fix your bin.

Who buys/owns the bins?
Auckland City Council purchases the bins from the manufacturers.

Why wasn't I given the choice between bins or bags?
Some properties have a dedicated property manager with the authority to make these decisions on behalf of residents. If you do not agree with their decision, you will need to discuss this with your property manager.

What if I move house and I do not want the bins?
If you are the new owner and do not wish to use bins, council will arrange to remove them. If you are renting you will need to speak with your property manager or landlord as it is the ratepayers decision as to which option they choose.

Do I need to separate my recycling?
You don't have to separate your recyclables for kerbside collections. You can place all material together in your bin or bags - eg glass, aluminium cans, paper, plastics. If you choose to take your recyclables to the transfer station, you will have to separate your material on site.

Does combining my recycling cause cross contamination?
No, all recycling is sorted by a machine, processed and baled before being sent to the appropriate market for recycling. For example, the recycling centre at Onehunga recovers 96.7 percent of materials from bins.

I don't have enough bags to last until the end of the year.
If you are continuing to use official red rubbish bags, you will receive a letter in November for the new allocation of bags to use from 1 January 2010 to June 2010. If you have not received this letter by 30 November please contact us

I do not think my road is safe for trucks.
New trucks that will be used to collect your rubbish and recycling will not be as large as the temporary trucks being used by TPI. If there are incredibly difficult streets too narrow for the trucks, a ute will collect from these streets.

What if I'm not home to put my bin out or bring it in?
Residents are responsible for placing their rubbish out by 7.30am on their collection day and taking their bin in on the same day. If you are not going to be home on your collection day, the transfer station accepts rubbish and recycling free of charge seven days a week. The transfer station is located at 104 Ostend Road and is open from 8am- 4pm.

What if I'm not home on my collection day to put my bag out?
The transfer station accepts rubbish and recycling free of charge seven days a week. The transfer station is located at 104 Ostend Road and is open from 8am- 4pm daily. Alternatively, 'throw 'n' go bins' will be located at Matiatia and Kennedy Point wharves and will be emptied at regular intervals.

What are the dimensions of the bins?
The rubbish bin will be a 140-litre bin, width: 535mm, height: 915mm
The recycling bin will be a 240-litre bin, width: 580mm, height: 1100mm.

When will the bins be delivered?
Delivery of the bins will start on the week of 16 November. If you have opted to use a bin and have not received it by 30 November please contact us

Updated November 2009

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